Terms and Conditions

The registered owner of this Site is Adlens Limited. We use the terms “Adlens”, “we”, “us” or “our” to refer to Adlens Limited throughout these Terms of Use of this Site. Our company registration number is 05288859 and our principal place of business is at Chilbrook, 1 Oasis Park, Stanton Harcourt Road, Eynsham, Oxfordshire, O29 4TP, United Kingdom. Our VAT number is GB 918 486 486.

Access to our Site is free of charge. It is your responsibility to make any and all arrangements necessary in order to access our Site.

Access to our Site is provided “as is” and on an “as available” basis. We may alter, suspend, or discontinue our Site (or any part of it) at any time without notice. We will not be liable to you in any way if our Site (or any part of it) is unavailable at any time and for any period.

When creating an account, the information you provide must be accurate and complete. If any of your information changes at a later date, it is your responsibility to ensure that your account is kept up-to-date, and to keep the details of your username and password safe and confidential. Any personal information provided in your account will be collected, used and held in accordance with our Privacy and Cookies Policies.

If you believe your account is being used without your permission, please contact us immediately at support@adlens.com

If you wish to close your account, you may do so at any time. Closing your account will result in the removal of your information. Closing your account will also remove access to any areas of our Site requiring an account for access. If you close your account, any reviews, or comments in respect of our products or services you have created on our Site will be deleted.

Contracts for the sale of Adlens products formed through our Site are governed by our Terms of Sale. Please read these Terms of Sale carefully and ensure that you understand them before ordering any Adlens products from our Site. If you do not agree to the Terms of Sale, you will not be able to order Adlens products through our Site.

Use of our Site are governed by our Privacy and Cookies Policies and our standalone Applicant Privacy Notice in respect of job application at Adlens Site. These policies are incorporated into these Terms of Use by this reference.

All text, images, audio, video, code, database and other form of information (“Content”) included on Adlens Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Adlens. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.

You may access and view the Content of this Site for information purposes only. You may store, download and print one copy of the Content for your personal reference and/or draw attention of others within your organisation to the Content posted on our Site. All other copying, adaptation, reproduction and any redistribution of any Content from Adlens Site is prohibited, unless you have been given express written permission by Adlens.

Adlens logo and name as shown on this Site are trademarks of Adlens Limited and may not be used or reproduced without our consent.

You may link to our home page, provided you do so in a fair and legal manner that does not damage our reputation.

You must not establish a link in such a manner that suggests any form of association, endorsement or approval on Adlens end where none exist. You may not link to our Site from any website that is not owned by you. You must not link our Site where the content contains material including, but not limited to, that are hateful, discriminatory in nature, offensive or controversial, promotes violence or unlawful activity, infringes or assist in the infringement of third party intellectual property rights or is intended or likely to infringe on another person’s privacy.

Deep-linking to Adlens other pages requires our express written permission, please contact us for further information. Any website to which you are linking must comply in all respects with the content standards as set out in the Section 12. Acceptable Usage Policy.

Links to other websites may be included on our Site. Unless expressly stated, these websites are not under Adlens control. We neither assume nor accept responsibility or liability for the content of third-party websites. The inclusion of a link to another website on our Site is for information only and does not imply any endorsement of the websites themselves or of those in control of them.

Nothing on our Site constitutes advice on which you should rely. It is provided for general information purposes only. Professional or specialist advice should always be sought before taking any action. Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is complete, accurate or up-to-date.

To the extent permitted by law:
a) We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to our Site or any Content included our Site;
b) We accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage;
c) We exercise all reasonable skill and care to ensure that our Site is free from viruses and other malware. We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of our Site (including the downloading of any Content from it) or any other site referred to on our Site.
d) We accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of our Site or the use of or reliance upon any Content included on our Site.
Nothing in these Terms of Use excludes or restricts our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law.

We exercise all reasonable skill and care to ensure that our Site is secure and free from viruses and other malware. You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks. You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via our Site. You must not attempt to gain unauthorised access to any part of our Site, the server on which our Site is stored, or any other server, computer, or database connected to our Site.

By breaching this provision, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and we will cooperate fully with those authorities by disclosing your identity to them. Your right to use our Site will cease immediately in the event of such a breach.

You may only use our Site only for lawful purposes. You must not use our Site:

a) in any way that breaches these Terms of Use;
b) in any way, or for any purpose, that is unlawful or fraudulent;
c) for the purpose of harming or attempting to harm minors in any way;
d) knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software or data of any kind;
e) in any way, or for any purpose, that is intended to harm any person or persons in any way; or
f) to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam)

When submitting any product reviews or share feedbacks on our overall customer service issues, or communicating with us in any other way using our Site, please consider the following guidelines:

a) focus on the product and your individual experience of using it, and the details about why you liked or disliked about the product;
b) focus on the individual customer experience, and the details of what we went well, and what could have been improved.

You must not submit, communicate or otherwise do anything that:

a) is obscene, deliberately offensive, hateful or otherwise inflammatory;
b) promotes violence;
c) promotes or assist in any form of unlawful activity;
d) discriminates against, or is in any way defamatory of, any person, group or class of persons, race, gender, religion, nationality, disability, sexual orientation or age;
e) is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenient, upset, or embarrass another person;
f) is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy or otherwise uses their personal data in a way that you do not have a right to;
g) misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive;
h) implies any form of affiliation with Adlens where none exist;
i) infringes, or assists in the infringement of, the intellectual property rights of any other party; or
j) is in breach of any legal duty owed to a third party including, but not limited, contractual duties and duties of confidence

We reserve the right to suspend or terminate your access to our Site if you materially breach this Section 12 or any of the other provisions of these Terms of Use through your use of our Site. We may take one or more of the following actions:

a) suspend, whether temporarily or permanently, your account and/or your right to access our Site;
b) remove any content submitted by you that violates this Section 12;
c) issue you with a written warning;
d) take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
e) take further legal action against you as appropriate;
f) disclose such information to law enforcement authorities as required or as we deem reasonably necessary; and/or
g) any other actions which we deem reasonably appropriate and lawful.

We may alter these Terms of Use at any time. If we do so, details of changes will be highlighted at the ‘pop-up’ banner on our Site. Any such changes will become binding on you upon your first use of our Site after the changes have been implemented. You are therefore advised to check this page from time to time.

If you have any questions or concerns about our Site, please contact our support team support@adlens.com

If we have your contact details (if, for example, you have an account with us) we may from time to time send you important notices by email. Such notices may relate to matters including, but not limited to, changes to these Terms of Use, our Terms of Sale and changes to your account.

We will never send you marketing emails of any kind without your express consent. If you do give such consent you may opt out at any time. Any and all marketing emails sent by us include an unsubscribe link. If you opt out of receiving emails from us at any time, it may take up to 2-3 business days for us to comply with your request. During that, you may continue to receive emails from us.

For questions or complaints about communication from us, including, but not limited to marketing emails, please contact our support team support@adlens.com

If you are a consumer, please note that these Terms of Use, its subject matter and its formation are governed by laws of England and Wales. Nothing in these Terms of Use affects your rights as a consumer to rely on such mandatory provisions of local law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdictions over any claim arising from, or related to, a visit to our Site. However, if you are resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, please note that these Terms of Use, its subject matter and its formation are governed by English law. We both agree to submit to the exclusive jurisdiction of the English courts.

Adlens Limited operate the Site (store.adlens.com). When you placed your order on our Site, your order will be processed and fulfilled by Adlens Limited under registration number 05288859, the registered office of which is at Chilbrook, 1 Oasis Park, Stanton Harcourt Road, Eynsham, Oxfordshire, OX29 4TP, United Kingdom. Our registered VAT number is GB 918486486. We use the terms “Adlens”, “we”, “us”, or “our” to refer to Adlens Limited throughout these Terms of Sale for the Site.

Your use of our Site is governed by our Website Terms of Use. Please take time to read these as they include important terms which apply to you.

We only use your personal information in accordance with our Privacy and Cookies Policies. Please take time to read these as they include important terms which apply to you.

These Terms of Sale do not apply to customers purchasing Adlens Products during the course of business. If you are a business customer, please contact us and our relevant departments will be in touch as soon as possible.

Please note at the moment we are only selling and delivering to valid addresses within the United Kingdom (England, Wales, Scotland and Northern Ireland) and EU countries.

By submitting your order to Adlens, you confirm that:

a) You are aged 16 years or over and are not registered blind or partially sighted;
b) You are legally capable of entering into a binding contract;
c) You have a valid written prescription for your glasses that has been given to you by a suitably registered optician or qualified ophthalmic medical practitioner in the last 24 months (or 12 months if you are aged 70 or over); and
d) You will supply accurate details of your current prescription (including any notes on the prescription) when requested. If information is incorrectly inputted into the prescription section, we cannot be held responsible for this.

We recommend that you ask your optician to measure your Pupillary Distance or Inter-Pupillary Distance (PD / IPD) if you don’t have PD / IPD measurement on your prescription. This is to to ensure that the product you order can be made as accurately as possible.

We at Adlens solely rely on the prescription you give us, therefore, please ensure this is accurately inputted into our system. If you have any questions, please do not hesitate to contact us.

We make all reasonable efforts to ensure all descriptions and graphical representations of the products correspond to the actual products. Please note, however, the images of the products on our Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the products. Due to the nature of the products sold through our Site, there may be up to a 1-2% variance in the size, capacity, dimensions, measurements of those products between the actual products and the description.

Minor changes may, from time to time, be made to certain Adlens products between your order being placed and us processing the order and dispatching the products, for example, to reflect changes in relevant laws and regulations, or to address particular technical or security issues. Any such changes will not change any main characteristics of the products and will not affect your use of those products.

We also make all reasonable efforts to ensure that all prices shown on our Site are correct at the time of going online. We reserve the right to change prices, and to add, alter or remove special offers from time to time and as necessary.

If in the unlikely event, we discover an error in the price of the products you have ordered before we send the Dispatch Confirmation (as defined on 7. Placing and Acceptance of your order), we will inform you of this error and give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will cancel the order, notify you in writing and refund your money.

All prices on our Site include the VAT at the applicable current rate chargeable in the UK for the time being.

The price of a product does not include any applicable delivery charges. [For more information on delivery charges, please refer to Delivery and Returns]. Delivery options and related charges will be presented to you as part of the order process.

Our Site will guide you through the order process. Before submitting your order, you will be given the opportunity to review your order and amend it. Please ensure that you have checked your order before submitting it.

If, during the order process, you provide us with incorrect or incomplete information, please contact us as soon as possible. If we are unable to process your order due to incorrect or incomplete information, we will contact you to ask to correct it. If you do not give us the accurate or complete information within a reasonable time of our request, we will cancel your order and treat the contract as being at an end.

The acceptance of your order will take place only when your prescription has been verified and when Adlens processes payment for your order. We will send you an email stating that we have accepted your order (“Order Confirmation”), which will include your order number, the date of the order, estimated delivery dates, the product numbers and name, the type and quantity of the products, any taxes, delivery and other additional charges as applicable.

If we cannot supply the product you ordered, we will inform you of this in email and offer a substitute product of equivalent quality and price. If, however Adlens is unable to offer substitutes or you do not agree to accept such substitutes, Adlens will refund you in full within 7-10 days of the date Adlens received your order to the payment method you used to place the order
Please note at the moment we are only selling and delivering to valid addresses within the United Kingdom (England, Wales, Scotland and Northern Ireland) and EU countries.

Once you place an order with us, you will be asked to provide some personal information to open an Adlens account (“Account”). This is not compulsory, but we encourage the opening of an Account in order to enable you to check the status of your current order and to place future orders on the Site. Alternatively, you can place your order on our Site as “guest checkout”, but you are required to provide us with certain compulsory personal information in order for us to process your order. We will not store your details other than for processing your order or when you have opted to receive marketing or promotional alerts from us.

You can choose to open an account with us after submitting your order. You confirm that all information and details provided are true, accurate and up to date. Should there be changes to your information, you can update or correct your details at any time by logging into your account with your username and password.

It is your responsibility to maintain the confidentiality of your account information and password. If you ever receive email asking for your personal information or password details, never respond to it. We shall not be liable for any loss or damage which may arise as a result of your failure to protect your information as we will not ask you for your personal details or password (except when you log into your Adlens account). We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Sale. Please see our Privacy and Cookie Policies for more information on how your personal information will be used and stored on our website.

However, should you become aware of or suspect of any unauthorised use of your password or account, please contact us.

You will be asked to provide your payment details with all field indicated as compulsory to be completed during the checkout process. Please note that we may collect and store your payment information using an encrypted secure payment system and will only use your information in accordance with our Privacy and Cookies Policies.

We use Stripe to provide the payment services for the Site. Stripe is a third party and Adlens is not responsible for the terms of use, privacy practices, or the content of any third-party external site. For more information on Stripe privacy and security processes, please visit their website at https://stripe.com/gb/privacy

All card payments are subject to your card issuer authorisation. Once we have received your payment, we will send you an email that payment has been received and your order is being processed.

Before you finalise your order, you will be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address. We will try to meet all delivery times but sometimes there may be delays, for example, because of postal or carrier delays, logistics, or bad weather. We will keep you updated as much as we can and you can track your parcel’s progress by checking your emails from time to time. Alternatively, you can view the status of your order on the Site using your Account by referencing your order number.

[Please note that custom product may take longer and that we will provide further information in the relevant product descriptions and during the order process].

Please note that there are a small number of postcodes, usually in remote rural areas, to which we may not be able to deliver within the provided timescale. Check our Delivery and Returns for more information, or get in touch with our Customer Service if you have any issues or questions.

Please check the products after you have received it for any damage, defects or discrepancies. In the event there is a problem with the products, please do not use the products and return them as set out in the Delivery and Returns.

All risk in the products (including risk of loss or damage to the products) shall pass to you when they are delivered to the address specified in your order.

We shall not be liable for any delay or failure to deliver the products if the delay or failure is wholly or partly caused by circumstances beyond our control. We will make every effort to keep you informed of the product status by email. If a delay persists for such time that it becomes impossible for us to perform our contractual obligations, we shall send an email to provide you with the option to cancel the contract and to refund you in full as soon as reasonably possible.

Should you wish to amend or change your order, please contact support@adlens.com. Please note that there may be changes to the delivery timescale and/or for the price you pay for the product. Once you provide details of such changes, we will notify you in email of the acceptance of your changes, take payment for the price difference on the new product and provide you your new shipment details.

You have the right to cancel your order or return a Product within 30 days from the day you receive your delivery. To cancel your order, please contact us at support@adlens.com to initiate the return. We ask that you always return the product with all parts intact, in original and undamaged packaging. Once we have received your returned product, we will arrange a refund of the charges.

Adlens offers one-year warranty on all Adlens products for manufacturing defects in workmanship and materials. The replacement of repair will only be limited to the item that is determined to be a manufacturing defect. This warranty does not cover loss or theft, wear and tear, scratched lenses in normal use or damage by accident. Additionally, the warranty will not apply if a defect has arisen due to any improper use by you of the products or if you or a third party without Adlens’ written permission modified them or attempted to modify them or used them or purposes for which they are not intended.

All content included on our website including but not limited to, text, graphics, logos, icons, images, video clips, data compilations, page layout, or underlying code is the property of Adlens, our subsidiaries or our affiliates. By continuing to use the website, you acknowledge that such material is protected by applicable United Kingdom and international intellectual property and other laws. Any use of any Adlens pages or contents, including copying or storing them in any other fashion, other than for your own personal or non-commercial use shall be prohibited without the permission of Adlens.

We warrant to you that the products (including custom made products) purchased from our Site are of satisfactory quality and reasonably fit for all the purposes as held out in the Site description. We are only responsible for losses as a result of breach of these Terms of Sale. We will not be liable if we are delayed or prevented from complying with our obligations due to events which are beyond our reasonable control. You are advised to follow the instructions or product manuals in the maintenance of the products. We cannot accept liability for damage to products which is caused by your failure to follow or comply with such instructions.
However, this does not include or limit in any way our liability for fraud or fraudulent misrepresentation, death or personal injury should it arise from the negligence of Adlens, its directors, employees, or other representatives for any matter for which it would be illegal for us to exclude or attempt to exclude our liability.
Nothing in these Terms of Sale excludes or limits our liability for any breach of the statutory implied terms as to title, satisfactory quality of the goods or their fitness for purpose.
Nothing in these Terms of Sale excludes or limit your legal rights as a consumer. For more details of your legal right, please refer to your local Citizen Advice Bureau or the United Kingdom Trading Standards Office.

We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control. Such Events outside of our control include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (actual or threatened), acts of war (declared, undeclared, threatened, actual or preparations of war), pandemic or epidemic or other natural disaster, or any other event that is beyond our reasonable control.

If any event described under this Section 17 occurs that is likely to affect our performance of any of our obligations under these Terms of Sale:

a) We will inform you as soon as is reasonably possible;
b) Our obligations under a contract will be suspended and the time for performing our obligations will be extended for the duration of the Event outside of our control. Where the Event outside of our control affects our delivery of products to you, we will arrange a new delivery date with you after the Event outside of our control;

Alternatively, if the Event outside of our control occurs and you wish to cancel your order as a result, you may do so by contact us, and providing us with you name, address, email address and order number. Any refunds due to you as a result of cancellation will be paid to you as soon as is reasonably possible and in any event within 7 – 14 days of the date on which your contract is cancelled.

If you have any questions or concerns about our Site or these Terms of Sale, you may contact us by calling +44 (0)1865 578 895, or by email at support@adlens.com
For matters relating to the products or your order or cancellation, please contact us using the details as outlined above.
We also always welcome feedback from our customers and, whilst we always use all reasonable endeavours to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint.

You may not assign or sub-contract any of your rights and obligations under these Terms and Conditions to any third party unless we agree in writing. If any part of these Terms and Conditions are found to be illegal, invalid or unenforceable by any of court of competent jurisdiction, the rest of these Terms and Conditions shall remain in full force and effect.

Only you and Adlens shall be entitled to enforce these Terms and Conditions and no third party shall be entitled to enforce any of these Terms and Conditions, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

Adlens reserves the right to revise and make changes to these Terms of Sale from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities. You will be subject to the Terms of Sale in force at the time that you order Products from us, unless any change to those policies or these Terms of Sale is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms of Sale before we send you the email confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within 7 working days of receipt by you of the products).

These Terms of Sale are governed by and construed in accordance with the law of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.